Frequently Asked Questions

Have a question before you visit? Here are answers to the questions we hear most often. Don't see yours? Call us at (828) 221-7001.

  • No. Walk-ins are welcome Monday through Friday, 9am to 5pm. If you'd like to make sure the right team member is available, call ahead at (828) 221-7001.

  • We’re open Monday–Friday, 9am–5pm. We’re closed on Saturday and Sunday.

  • Our office is at 1308 Harper Ave NW, Lenoir, NC 28645.

  • In general, bring a valid photo ID, Social Security cards or ITIN documents for everyone on the return, your income forms (such as W-2s and 1099s), last year's return if you have it, records of expenses you may be able to deduct, and any letters from the IRS or the state. If you're unsure, call us and we'll help you make a list.

  • Yes. Our team is fluent in English and Spanish. ¡Hablamos español! You can also reach us on WhatsApp at (828) 929-5211.

  • Yes. We offer First Responder, Military and Senior discounts. Ask us for details when you call or visit.

  • It depends on what you need. We pride ourselves on competitive rates and 100% transparency, with no hidden fees. We'll discuss pricing with you before any work begins.

  • It depends on what you need. We pride ourselves on competitive rates and 100% transparency, with no hidden fees. We'll discuss pricing with you before any work begins.

  • Yes. Several members of our team are notaries public. Bring your unsigned document and a valid photo ID. Call ahead if you'd like to confirm a notary is available.

  • Every situation is different, so we don't give individual advice through our website. Call us or stop by, and a team member will talk through your situation with you.